CALLER COMPLAINTS – Real Estate Concierge On A Rolle

ACKNOWLEDEMENT

CHECK THE BOX TO ACKNOWLEDGE YOUR UNDERSTANDING OF YOUR DUTIES. YOU ARE ACCESSING A LEAD GENERATION FORM. TO SUCCESSFULLY SUBMIT THE FORM YOU MUST ENTER AN ANSWER TO EACH QUESTION. IF THE CALLER DOES NOT PROVIDE A RESPONSE TO ALL THE QUESTIONS, PLEASE ENTER N/A TO MOVE TO THE NEXT QUESTION. LISTEN CAREFULLY TO THE CALLER'S RESPONSE TO ENSURE ACCURACY. SMILE AND SPEAK CLEARLY SO THE CALLER CAN UNDERSTAND YOUR QUESTIONS. MOST IMPORTANT BUILD RAPPORT WITH THE CALLER.

TYPE OF CALL

Seller, Buyer, Landlord, Renter, Other

IF THIS CALL IS A COMPLAINT, QUESTION OR CONCERN ENTER THE CALLER’S RESPONSE BELOW. LISTEN AND DO NOT INTERUPT THE CALLER UNTIL THEY ARE DONE SPEAKING

IF THE CALLER HAS A COMPLAINT RESPOND WITH THE FOLLOWING: I apologize for any inconvenience this may have caused you. I will forward this matter to the appropriate individuals at our head office who will respond to your concern as soon as possible. May I have your name and contact information? PASS THE INFORMATION ONTO YOUR SUPERVISOR IMMEDIATELY. IF IT IS A QUESTION OR CONCERN SKIP THE APOLOGY BUT RESPOND WITH THE ABOVE.

Home Telephone No.

Mobile Telephone No.

AFTER YOU TYPE THE CALLERS RESPONSE AND ENTERED THE CONTACT INFORMATION REPLY WITH: Is there anything else I can do for you at this time? WRITE CALLERS FINAL COMMENTS BELOW.

YOU MUST SUBMIT THIS FORM EVEN IF AN AGENT ANSWERS.

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